Athletic House Shipping Policy

Order Processing:

Orders placed before the Order Cut-off Time of 5:00 PM (GMT -05:00) Eastern Standard Time (New York) will be processed on the same business day.
Orders placed after the Order Cut-off Time will be processed on the following business day.
Our business days are from Monday to Friday, excluding weekends and holidays.

Handling Time:

After order processing, please allow 1-3 business days for your order to be prepared and packaged for shipment.
Our handling time is from Monday to Friday, excluding weekends and holidays.
Wholesale or Custom Orders : Timeline may vary.

Transit Time:

Once your order has been prepared for shipment, the estimated transit time is 5-8 business days.
Transit time refers to the time it takes for your order to be delivered from our facility to your shipping address.
Our transit days are from Monday to Friday, excluding weekends and holidays.
Wholesale or Custom Orders : Timeline may vary.

Shipping Fee:

Shipping fees vary based on order size, products ordered , and weight of your order.
Wholesale or Custom Orders : Fee may vary.

Order Tracking:

Upon shipment, you will receive an email from us containing a tracking number and a link to track your order's status.
Please allow up to 48 hours from the time of shipment for the tracking information to be updated in the system.
If you have any concerns or questions regarding the tracking information, please feel free to contact us at sales@theathletichouseusa.com

Canceling Orders:

If you wish to cancel your order after placing it on our website, kindly contact us immediately via email at sales@theathletichouseusa.com
We will issue a full refund if your order has not yet been prepared and shipped.
To be eligible for a refund, you must contact us within 24 hours of placing your order.
Once an order has been shipped, it cannot be canceled. In such cases, you may choose to return the item(s) following our Return Policy.

Customer Service:

For any inquiries, assistance, or concerns, please reach out to our customer service team at sales@theathletichouseusa.com
We are committed to providing timely and helpful responses to ensure a seamless shopping experience.

Thank you for choosing Athletic House for your online shopping needs. We value your patronage and strive to provide you with quality products and exceptional service.